Holiday Closure:
Our Customer Care office will be closed on Wednesday, December 25th, to observe the Christmas holiday.
Our warehouse will be closed on Tuesday and Wednesday, December 24th and 25th. Orders will resume shipping on Thursday, December 26th.
Shipping Information:
We ship Monday through Friday from Salt Lake City, Utah. We ship nearly all orders within 2 business days. Orders placed before 11 am Pacific Time may ship out the same day you order. Because we process orders with expediency, we may not always be able to cancel or amend an order before it ships. If you need to cancel or amend your order, please chat with us online or email [email protected].
Currently, we are only able to ship to US addresses. We will update our policy when this changes.
Cost of Shipping:
We periodically review the shipping costs the carriers provide to ensure we offer customers the best current options.
The shipping rate for your order is calculated by the carrier, based on the weight of your order and your destination.
bambu is pleased to offer Everyday Free Ground Shipping* on orders over $95.00. Orders will ship via FedEx Ground and must ship to a physical address (no PO Boxes). FedEx Ground typically delivers within 3-5 business days. depending on your location. If your order is time-sensitive, please reach out via chat or email [email protected] to discuss your options.
*For Alaska and Hawaii Customers: Shipping via USPS 1st Class to Alaska or Hawaii can take several weeks. If you require faster delivery, we suggest using Priority Mail. Our Everyday Free Ground Shipping offer is not available to customers in Alaska, Hawaii or outside the contiguous US.
Carbon Free Shipping:
From our source to your door, we measure, reduce, and offset 100% of our cradle-to-customer emissions immediately. Renewable plant-based products and carbon offsets reduce the load on the environment.
Expedited Shipping:
If you have an urgent need to receive items for an event, we recommend you call us prior to placing your order to inquire about your best shipping options. We are here to help check shipping times to ensure your order is received in time for your event. Please reach out via live chat, or you can reach us by phone at 
, during business hours. We are available from 8 am to 4 pm (Pacific time) Monday through Friday.
Note: Do not select Priority Mail if your order is time-sensitive. USPS does not guarantee delivery in the time quoted and is not recommended for urgent orders.
It should be noted that FedEx and USPS may experience unavoidable delays in package delivery due to unforeseen weather conditions or peak volume times.
We are not responsible for delays in the FedEx or USPS delivery networks. While we make every attempt to ship your order in a timely manner, we do not have control over the final delivery date of your package.
Damaged or Missing Items:
Items that have been damaged in transit or found to be missing must be reported within 48 hours of package delivery. Email [email protected] with your name and order number, and include photos of the item and the shipping carton.
Incorrect Shipping Addresses:
Bambu does not assume responsibility for orders with incorrect shipping addresses. If the order is shipped to an incorrect address provided by a customer, the customer is responsible for any additional re-send costs.
Late or Lost Packages:
Sometimes, packages get lost, delayed, or stolen in transit. We know that can be frustrating, but in most cases, we find that packages do turn up within a few days. If your tracking shows the package has been delivered, please check all areas where a package may have been left. FedEx will usually include a photo of the location your package was delivered to on the tracking page. If your package has not turned up within 2 business days, please reach out to us. We can often assist you with filing a claim with the carrier.
Returns:
Please see our Return & Refund Policy for details.
Please note that Veneerware® sample boxes and items on sale are not eligible for returns.
Contact Us:
For more information about bambu or our products contact:
[email protected]
Hours: M-F 8:00-4:00 PST
FAQ
Got questions? Check out our FAQ page.
Wholesale Inquiries in USA:
Interested in becoming a bambu® Wholesaler?
Great! Let's get started. Find out more about setting up a wholesale account, and begin our application process here.
Wholesale Inquiries in UK & Europe:
Visit Green Pioneer's website here for more full details and requirements.
Green Pioneer UK
Email: [email protected]
Green Pioneer Europe
Email: [email protected]
For all other inquiries beyond the US, UK, and Europe, please contact Jeff Delkin at [email protected]
Bambu® Press & Publicity:
Contact: [email protected]
Visit the Press Room
Last update: 1/24/2024